Refund Policy
At Neocart.site, we provide instant access to AI-generated digital novels upon successful purchase. Due to the nature of digital goods, all sales are generally final. However, we understand there may be rare situations where a refund is appropriate.
This policy outlines when refunds may be granted and how to request them.
🛒 All Sales Are Final by Default
Because our products are:
- Non-tangible digital content
- Delivered instantly after payment
- Fully consumable online
we do not offer refunds for reasons such as:
- Accidental purchase
- Change of mind
- Dissatisfaction with the content or writing style
✅ Valid Refund Scenarios
We will consider refunds only under the following specific circumstances:
- Duplicate Payments
If you were accidentally charged more than once for the same novel, we will issue a refund for the duplicate transaction(s). - Technical Issues
If you are unable to access the purchased novel due to persistent technical problems on our end, and we are unable to resolve the issue within 7 business days, a refund may be issued. - Unauthorized Transactions
If you report a purchase that was made without your knowledge or consent, and the transaction is verified as unauthorized, a full refund may be granted.
🛠 How to Request a Refund
To request a refund under the valid scenarios above, please email us at [email protected] with the following details:
- Your registered email address
- The name of the purchased novel
- Payment confirmation or transaction ID
- Description of the issue
We will review your request and respond within 3–5 business days.
⚖ Legal Considerations
This refund policy does not affect your rights under applicable consumer protection laws in your country of residence, where those rights are legally enforceable.
📌 Summary
- Most purchases are non-refundable due to instant digital delivery.
- Refunds are considered only for duplicate payments, unresolved technical issues, or verified unauthorized transactions.
- Contact [email protected] to request a review.
Thank you for your support. We’re committed to delivering a fair and transparent digital experience at Neocart.site.